Refund policy

Return & Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days from the date your item is delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused and in its original packaging.

To start a return, contact us at coastalwatersoutdoorco@gmail.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right.

Non-Returnable Items

Items purchased on sale are final sale and are not eligible for returns or exchanges.

Exchanges

We accept exchanges within 30 days of the delivery date. Items must be in their original condition, unworn, with no signs of use. The easiest way to exchange an item is to request a return for the original item and place a new separate order for the replacement.

Cancellations

Orders may be cancelled at any time before they have been fulfilled. Once an order has been fulfilled and shipped, it can no longer be cancelled. To request a cancellation, contact us as soon as possible at coastalwatersoutdoorco@gmail.com.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at coastalwatersoutdoorco@gmail.com.